Support
Something not working, or a question about Premium? Write to us and we'll get back to you, usually within a few days.
Help us help you
- Which device you use (for example Android TV, iPhone or Windows).
- The app version, shown in Settings → About.
- The kind of source: M3U playlist, Xtream Codes, Plex, Jellyfin or Emby.
- What you did, what you expected, and what happened instead.
Never send us your passwords or playlist addresses. We don't need them, and we won't ask for them.
Common answers
A channel or film won't play
Check that it plays in another player or on your provider's own app. If it does, write to us with the device and source type. Ember can't fix streams that are down at the provider.
I bought Premium but it isn't active
Sign in with the same Ember account on every device, then tap Restore purchases on the Premium screen.
How do I cancel Premium?
Cancel in the store you bought it from: the App Store, Google Play or the web checkout. Premium stays active until the end of the period you paid for.
How do I delete my account?
In the app, go to Settings → Delete account. Your account, profiles, watch progress, list and sources are deleted from our server straight away.